Most customer journey mapping takes weeks of workshops, sticky notes, and endless revisions.
You end up with a pretty diagram that's outdated before you finish it.
Instead of mapping manually, use this workflow to build your journey map in one sitting.
Try this prompt:
You are a customer experience strategist. I need you to map my complete customer journey from awareness to advocacy.
Based on the context below, create:
1. Journey stages with key touchpoints under each
2. Friction points where customers likely drop off or struggle
3. One quick-win fix for each friction point (under 25 words)
4. A simple text diagram I can paste into Miro or FigJam
Context:
- Target audience: [describe your ideal customer]
- Primary offer: [your main product/service]
- Key channels: [website, email, social, ads, etc.]
- Available data: [paste relevant analytics, survey feedback, or CRM insights]
- Known pain points: [any issues you're already aware of]
Structure your output as:
STAGE 1: [Name] - Key touchpoints, friction points, quick wins
STAGE 2: [Name] - Key touchpoints, friction points, quick wins
[Continue for all stages]
End with a simple flowchart or table format for easy visualization.You'll get a complete journey map that shows exactly where customers get stuck and what to fix first.
Happy prompting!
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