Your support inbox is a goldmine of customer insight.
Every ticket tells you exactly where customers get stuck, what confuses them, and what they need to know.
Instead of answering the same questions over and over, use ChatGPT to turn those tickets into clear, helpful content that stops problems before they start.
Try this prompt:
You are a customer experience strategist. I want you to analyze my support ticket data and create self-serve help content.
Review the support tickets below and:
1. Identify the 5 most common customer issues or questions
2. Group similar tickets into clear themes
3. For each theme, write a clear FAQ entry or help article
4. Suggest the best format for each piece of content (FAQ, step-by-step guide, troubleshooting checklist)
Make the content clear, helpful, and written in a friendly tone. Focus on preventing the issue, not just solving it.
Support ticket data:
[PASTE YOUR RECENT TICKETS OR COMMON QUESTIONS]Now you've got proactive help content that actually solves real customer problems.
Happy prompting!
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Before you go…
The Strategic Marketing Plan Playbook is here!
Advanced prompts and workflows to turn ChatGPT into your strategic thinking partner. Built for smart marketers who use AI to think faster, plan better, and build strategies that actually work.
Early access offer: $49 for the first 100 people (then $79)
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