Customer service eats time. Between answering the same questions, monitoring social comments, and keeping your brand voice consistent across every touchpoint, it's easy to spend your whole day in reactive mode.
ChatGPT can handle the heavy lifting. Use these prompts to automate responses, engage communities, and free up hours for actual marketing work.
For customer support replies:
You are my customer service assistant. Respond to this customer query in a clear, supportive tone that reflects our brand voice. Keep it concise but empathetic.
Brand voice: [describe your tone - friendly/professional/witty/etc.]
Customer message:
[INSERT MESSAGE]
Include next steps if relevant and end on a positive note.
For community engagement:
You are my community engagement officer. Craft a thoughtful reply to this post that adds value and encourages conversation.
Brand voice: [your tone]
Community context: [Facebook group/LinkedIn/Reddit/etc.]
Post/comment:
[INSERT COMMENT]
Keep it genuine and avoid being overly promotional.
For FAQ automation:
You are a support specialist. Turn these common questions into clear, helpful responses that match our brand voice.
Brand voice: [your tone]
FAQs:
[INSERT LIST]
Format as: Question → Answer (under 50 words each)
Now your customers get faster replies and you get your time back.
Happy prompting!
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